I recently sent out a survey as part of my market research. I want to be the best healthy living lifestyles tailor that I can based on what people actually want. I know that this is a pretty revolutionary idea as many fitness professionals, as we like to call ourselves, care more about ourselves than we do about the people we are supposed to care for. We are meant to be a caring profession. People with healthy life challenges already have problems. They don’t need us to exacerbate them by being reluctant carers.

·       Happy, alert, healthy & awake, friendly and smiling – how many times have we gone into a   “healthy Wellness or Fitness Centre” and the staff are half asleep & look sick. You ask how they are and they would rather be somewhere else?? Are you joking? This is meant to be a fitness centre, a place of happiness and light where fresh faced healthy athletic looking people encourage you to be like them by always being golden with big toothy smiles. You would rather be somewhere else?? OMG Me too! Tell me again why I am wasting my time & money coming here????
To add insult to injury, as soon as they spot a friend out comes the smile.

·       Attentive to me at all times not checking their phones, chatting to friends or yawning!
Boy oh boy this is a doozy. Have you had this? I know I have in my trainer and I have seen it. Some forget that they are being employed by their clients.

·       Dressed like a professional not like a stripper male or female. I really don’t want to see your boobs, butt, belly, biceps etc.

·       Are respectful of my time by being on time, no they are early! And organised when I get there ready for me
not setting their stuff up

·       More interested in me than themselves. This is my time not your time. You wanna talk about yourself, go to a trainer


·       Stays educated and up to date. I would like to know that you are keeping abreast of the changes and can talk about them with me if I ask. 
Sometimes stuff out there scares me. 
 
·       Remembers things about me, which means you care about me. Please know my name for a start. Know what I do and who my family are. Remember me on the street too.

·       Don’t eat when we are training. Really? Who does that?

·       Pay attention to ME – not your phone, your friends, your biceps, the window ME ME ME

·       Smell nice, look nice & have nice teeth, shave if you’re a man, be nicely groomed and don't smoke. You don’t have to be a model. I want you to look healthy and well. Smoking is such a let down, not only does it smell bad but really, that’s not healthy is it?

·       Walk the talk – they tell us to do these things but don’t do it themselves – smoking, drinking, fast food etc. It makes it not real and a lie. Also, if they have a programme they endorse, the least they can do is use it.

If your trainer isn’t giving you 100% for the money you pay maybe its time to find a fitness professional that will. 
And remember, expensive doesn’t necessarily mean better. Service delivery is so important. You deserve it and you are paying for it so don’t let your trainer feel like it’s your privilege to have them. It is their privilege to have YOU.

Thank you to all the respondents